Returns & Exchanges

At Truetone Music, we want you to be completely satisfied with your gear, which is why we offer a 14-day return period on most items. If your new equipment doesn't hit the right note, our team is here to help you find the perfect replacement or process a refund.

Return Process

• 1.
  Initiate Your Return

  Contact our support team within 14 days of delivery to request a Return Authorization (RA) number and confirm your item's eligibility.

• 2.
  Pack Your Gear

  Carefully repackage your item in its original shipping box with all included accessories, manuals, and protective packaging to ensure safe transit.

• 3.
  Ship It Back

  Affix the provided return label or ship via your preferred carrier with tracking and insurance to our designated returns facility.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 3-5 business days to your original payment method.